RETURNS

ALL SALES FINAL

My items were received damaged during shipping, what should I do?

If you believe your item(s) were received damaged due to shipping neglect, we ask that you kindly take photos of both the damaged packaging and the damaged items so that we can properly verify and document it.  We will work diligently to get the issue resolved and have a replacement sent to you.  Please use the Contact Form. 

SHIPPING

How long does it take to ship an item?

Standard Schedule:
Allow 2-4 weeks shipping & delivery for most items. Artwork 16x24 or larger can take up to 5 weeks.  Currently ALL aluminum orders can take up to 5 weeks or longer for delivery. 

How much does it cost for Shipping and Handling?

Free shipping on all orders except custom large crate items.

My item is a US delivery and has not arrived within the stated time frame. What should I do?

Please use the Contact Form and inquire about your order. Provide your order number and date of order so we can look it up in our system. We will get back to you shortly and give you an update on your order.

There is a problem with the order that arrived. What should I do?

Please use the Contact Form and explain the problem. Provide your order number and date of order so we can look it up in our system. We will get back to you as soon as possilble.

I ordered multiple items, but not all items arrived. What should I do?

Depending on the items you ordered, we may need to ship them separately.  Size and weight are factors in how your order will be sent.  Please contact us directly if you have questions on the timeframe.  If all of your items have not arrived within the stated timeframe, please use the Contact Form and inquire about your order. Provide your order number and date of order so we can look it up in our system.

PRINTS

What is the difference between Glossy Prints, Matte Prints, Canvas Giclees and Aluminum Prints?

Glossy Prints: Glossy prints are on coated photography paper with a very smooth, shiny reflective surface and have a high-contrast appearance.
Matte Prints: Matte prints have a slight gloss with a subtle, often pearl-like texture. Matte prints show less glare than glossy prints.
Canvas Prints: Canvas prints are printed on textured canvas similar to the surface of a painting giving it an "art" look. If the canvas is stretched and wrapped, it is ready to hang on the wall without additional framing.
Aluminum Prints:  Images are printed on aluminum and have a very reflective surface with vibrant colors.  Aluminum prints hold up well in various weather conditions and require minimal upkeep. All "flush mount" (with frame) and "float mount" (frame less, but with mounted hanger on the back) aluminum prints are ready to hang on the wall without additional framing.

Do prints come signed?

ALL prints come unsigned unless they are Limited Edition in which these are signed and numbered.  If you would like your print signed or personalized, please contact us via email and we'd be happy to arrange that for you.  Extra charges may apply.

I would like my print matted. Is this possible?

Glossy prints in select sizes can be matted for additional fee.  

Do you sell digital files?

Generally the answer is "no". But we do make occasional exceptions and license digital files to museums, advertising agencies, public installation projects and certain interior design projects with specific needs. We also consider editorial licenses to reputable media including television, magazines, publications and rights managed commercial projects. All commercial projects should have a healthy budget and/or large audience exposure to offset the risk of having digital files out in the public realm.

Please fill out our Contact Form and let us know what the usage will be, the size, budget and other project details. Provide as much information as possible. Any project under consideration, must work with a reputable printer that will assure us in writing that the files will be destroyed after the project is completed.

If you are interested in purchasing a large installation piece, fill out our Contact Form and let us know the details of your project including image name, images size, location of installation and approximate project budget.

IMAGE LICENSING / IMAGE USE

 Are Norm’s images available for book covers, advertisements, and other commercial usages?

Yes. Norm’s images are right's managed and available for commercial licensing. Licenses START at $500. Fill out our Contact Form and let us know the details of the project including end-client, industry, image name, image usage, size, quantity, territory and any other information necessary to put together a quote. If you have a project budget, let us know that amount and we may be able to take that into consideration.

I would like to paint or reproduce one of Norm’s images. Is this possible?

We do not provide permission to reproduce Norm’s art due to our need to protect copyrights and licensing agreements. This includes requests to paint one of Norm’s images for personal or commercial use.

I would like to use Norm’s image in my website. Is that OK?

Norm’s images can not be used in any WEBSITE DESIGN without a proper licensing agreement.

EVENTS / EXHIBITS

We would like to do a special exhibit of Norm’s work in our museum or gallery. Is this possible?

Yes. Norm exhibits his artwork around the world.

He is always interested to hear of new opportunities. Please provide details of the exhibit (amount of pieces, date of the exhibit, solo / group show, etc.) and website link to your museum or gallery through our Contact Form.

ABOUT Norm Hutton

I would like to know more about Norm Hutton. Where can I find information?

Norm’s information including how he got into photography and a list of his projects are listed on the About page.